*Program Specialist - Job Number: 240797

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Required Attachments: Resume, Cover Letter Job Description---

The Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications.

Duties Include:

• Support benefit program caseload according to outlined agency requirements.
• Responsible for educating participants on benefit program requirements by outlining program information and processes.
• Enter and retrieve information from case management system; receive and review documents including customer verification.
• Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
• Coordinate with other staff as needed to clarify policies and procedures.
• Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
• Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.

This position is located in Norman, Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period.

Job Requirements---

Required Education/Experience: High School Diploma or GED, AND:

• 18 months experience in data analysis, project coordination, or related experience.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Schedule:

• Monday to Friday

Work Location: In person